Customer Experience - Customer Experience Coordinator

ABOUT THE ROLE  

The Customer Experience Coordinator plays a key role in supporting the execution of the Customer Experience Roadmap and managing customer feedback. This position is essential in assisting the manager with the implementation of the CX strategy at Venues NSW, while collaborating with the wider Customer Experience team to communicate key customer pain points, success stories, and opportunities across the organisation. 

This role will be responsible for managing all customer feedback across all channels, ensuring a high level of customer experience in each and every interaction. You will assist with producing analytical data, which will be used as a roadmap in developing customer experience initiatives, projects and strategy. You will also bring a customer-first lens to outgoing communications, ensuring consistent, customer-facing content across the organisation.  

ABOUT YOU  

We are seeking a detail-oriented, highly-organised professional with a strong analytical mindset, and a knack for transforming data into actionable insight. With a customer-first mindset, you excel in managing customer communications, handling  challenging interactions, and resolving complaints effectively. 

• Minimum 5 years of experience in customer experience or contact centre roles.
• Experiencing delivering projects or initiatives to improve customer outcomes.
• Strong organisational skills.
• Familiarity with telephony and CRM systems (desirable)
• Experience shaping customer-facing content (desirable).  

WHY WORK FOR US

• Above award wages 
• Career development opportunities and progression 
• Access to the Sporting Club of Sydney facilities
• Other benefits associated with working with major sport and entertainment venues 
• Team orientated culture

Application Close Date: 11:59PM Sunday 24 November 2024