Team Lead - Technical Consulting

The purpose of the Team Lead- Technical Consulting is to lead and develop a team of 2 Technical Consultants and consult directly with Enterprise and State Government customers and work with the Customer Engagement Management team and the Sales and Solution Consulting teams. You will help develop solutions that support customer migrations (which are mostly small moves, adds, changes, deletes etc. across the Vocus portfolio), as well as being the customer technical advisor on product migrations working with the Vocus product team.

The role will also undertake direct engagement with customers both with team members and individually.

Responsibilities:

• Be able to coach a team of technical consultants and have a rich understanding of global networking and solutions; be a source of knowledge for the team in this arena and work with the internal product teams.
• Create individual development and performance plans for the team. Take into consideration the requirements of the individual and the company to develop programs including technical, commercial, solutions and personal skills (presentation, interviewing etc). Work with the broader products and learning teams to develop and implement these plans.
• Develop deep understanding of customer migration business needs and provide feedback on Vocus solutions to meet this requirement.
• Respond quickly to customers and internal teams requirements and able to manage a large number of requests in a timely and effective manner.
• Able effectively use interview skills and written communications to quickly identify business needs and requirements from customers and internal teams;
• Act as an advocate for the customer within Vocus, its partners and suppliers
• Create individual development and performance plans for the team. Take into consideration the requirements of the individual and the company to develop programs including technical, commercial, solutions and personal skills (presentation, interviewing etc). Work with the broader products and learning teams to develop and implement these plans.
• Develop deep understanding of customer migration business needs and provide feedback on Vocus solutions to meet this requirement.
• Respond quickly to customers and internal teams requirements and able to manage a large number of requests in a timely and effective manner.
• Able effectively use interview skills and written communications to quickly identify business needs and requirements from customers and internal teams;
• Act as an advocate for the customer within Vocus, its partners and suppliers

Skills:

• 5 years experience in customer facing technical presales / migrations role, including people management
• Understanding of Communications standards and technologies including but not limited to:
• Networking Technologies
• Voice technologies
• Experience in engaging directly with customers and internal stakeholders, forming relationships and delivering solutions

Desirable Skills:

• Certifications in leading vendor technologies; Google, Cisco, Fortinet, Juniper and Equinix 
• Understanding of Communications standards and technologies including but not limited to:

• • Security Standards and design
  • Unified Communications
  •  Cloud Infrastructure

What We Offer 

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: 

• Diverse and dynamic teams with a supportive and inclusive culture. 
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities. 
• Flexible hours and a hybrid working environment 
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. 
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service! 
• Study assistance programs to excel your personal growth, learning and development. 
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. 

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. 

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. 

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.  

About Us 

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.  

Ready to take the next step? 

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!  

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.   

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.