Personal Banking Specialist - Aitkenvale

About The Role

Ready to make a real impact? As a Personal Banking Specialist you’ll provide top-notch service, ensuring compliance with all laws, policies, and safety standards while delivering tailored financial solutions that truly benefit our Members. From rotating between dynamic roles to creating a welcoming environment, you'll engage with Members to understand their needs and offer expert advice on our range of products and services.

Help drive success by hitting KPIs, participating in coaching sessions, and mentoring your teammates. You'll tackle Member enquiries, manage transactions, and play a key role in retention efforts, ensuring an exceptional experience every time.

This is a full time position based on a 38 hour work week. The successful applicant will also be willing to work at any branch within the Townsville region as required.

About You

• Exceptional communication and customer service skills
• Demonstrated sales experience
• Cash handling experience
• Attention to detail and accuracy
• Ability to quickly build rapport with people and work as a supportive team member
• A demonstrated ability to positively adapt to change
• FSRA Tier 2 qualification
• Lending and/or team leading experience (desired)

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country Bank are certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits

• Work life balance and flexible working options
• Birthday Leave
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

How to Apply

To apply for this role please follow the links or apply via our Careers Page. 

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Emily on 0747 588 214.

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*