Digital Member Experience Officer

The Role

Queensland Country Bank have an exciting opportunity for a Digital Member Experience Officer to join our team on a permanent basis.  

As a Digital Member Experience Officer, you will be responsible for supporting the digital customer experience provided to our current and potential Members across our business. You will be responsible for the management of content across our digital platforms (including our website, mobile app, internet banking platform, online lending application and online membership joins. You will develop a thorough understanding of the online Member journey (including user testing initiatives, conversion rate optimisation and A/B testing) and where required provide website and online performance analysis and reporting.  The successful applicant must be hands on and willing to assist our Member Experience Team drive continuous improvement initiatives through our digital presence to deliver an exceptional digital experience for our Members.       

This is a full-time salaried position based on a minimum 38 hour working week however, the successful applicant must be prepared to work outside of these hours if required. This role will be based in our Townsville Head Office.

About You

To be eligible for this position you must demonstrate:

• Solid experience in websites (specifically EPiServer CMS), customer journey mapping and Google Analytics
• Project management experience in an online environment
• Excellent verbal and written communication skills
• Ability to think, plan and execute on multiple projects simultaneously in an organised manner
• Demonstrated ability to create and maintain effective relationships with staff, industry contacts and customers
• Demonstrated ability to work calmly and maintain good judgement in a fast-paced environment
• Demonstrated experience in a marketing or social media field (preferable)
• Familiar with legal requirements in an online and traditional marketing environment, such as the Regulatory Framework of the Australian Prudential Regulation Authority

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits

• Work life balance and flexible working options
• Birthday Leave
• Community Volunteer Leave
• Access to an Employee Assistance Program (EAP)
• Access to our Wellness Program
• Discounts on your Banking and Health Insurance products
• Cultural lunches and social clubs
• Excellent training and development opportunities

How to Apply

To apply for this role please follow the links or apply via our Careers Page. Applications close Thursday 28 November 2023 at 5pm.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Hayley on 07 4412 3730.

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*