Service Advisor - Heavy Vehicle
About Hallam Truck Centre
Awarded the 2021 DAF Trucks Australia Dealer of the Year, Cummins Dealer of the Year and the coveted PACCAR Service Dealer of the Year award.
Hallam Truck Centre flies the PACCAR flag in south east Melbourne and Victoria. As part of the CMV Group, we are accredited Kenworth and DAF dealers, supporting sales, service and parts plus PacLease Rental and Leasing. In addition to the Kenworth and DAF brands, we are also all makes capable and full service dealers for the extensive range of PACCAR, Cummins and CAT truck engines, as well as Dana, Meritor, Eaton, Wabco, Knorr-Bremse and SAF-Holland commercial vehicle technologies.
Come and join us!
This role will suit a self-motivated highly organised individual who enjoys working in a fast-paced environment. You will be at the forefront of the customer journey from booking in vehicles to liaising with the customer until the job is done. A good understanding of automotive mechanical concepts is a must to ensure you are able to fully discuss repair and service requirements with customers.
You may be an experienced Advisor working in the automotive / earthmoving / industrial area – or maybe you are a mechanic wanting to move off the tools and into an office-based role.
This is a full-time position working Monday – Friday 8am - 5pm with a Saturday 8am – 12pm roster.
Duties & Responsibilities
- Scheduling and maintaining the bookings diary.
- Updating and communicating with customers on a regular basis.
- Raising and quoting repair orders.
- Computing costs, maintaining bill of materials and calculating rates for parts and service
- Maintaining accurate records for all warranty work and repair orders ensuring that warranty / replacement parts are stored as per manufacturer requirements
- Preparations of a variety of reports with efficient communication to the various stakeholders of the department
- Assisting the wider service team with various duties to ensure the departments continue to exceed customer expectations
- Finalising work orders and preparing Invoices.
Skills & Experience
- Trade qualification or demonstrated industry experience preferred
- Strong interpersonal, communication and organisational skills
- Ability to thrive in a fast-paced environment
- Excellent attention to detail, mathematic ability and customer focus
- Exceptional computer literacy and sound organisational skills
- An ability to work autonomously and as a team
What's in it for YOU
- Ongoing training and development giving you the opportunity, giving you the opportunity to build a long and successful career in the industry
- Work with iconic & reputable brands
- Onsite parking
- Opportunities to support community partnerships with our Group CMV Foundation
- Enjoy monthly staff lunches, annual company dinners and Christmas events
- Improve your wellbeing with our CMV Care platform including access to discounted fitness, income and health insurance programs as well as free monthly onsite Myotherapy treatments
At Hallam Truck Centre, we believe our people are our greatest asset. We are very proud of our success of which is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. These are applied in equal measures to our employees, customers and the community and demonstrated by everyone within our businesses. If you have the skills and experience necessary and want to become an important part of our successful team then please click "Apply" to submit your cover letter and resume.
Current CMV employees, please apply through your internal career site.
Other details
- Job family Individual Contributor
- Pay type Hourly
- Bayswater Truck Centre, 9/97-107 Canterbury Road, Kilsyth, Victoria, Australia