Customer Service Advisor - Contact Centre

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. 

The Opportunity:
This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer. This is a Permanent Part time opportunity working 16 hours over Saturday & Sunday between 7:00am and 7:00pm. Regular weekend shift pattern to commence at the conclusion of a 2 week on site training period. 
 
Why you want to work for our team:  

• Primarily Work from home - Attend the office one weekend every second month
• Working within a custom designed modern building with free on- site secure parking
• Supportive, fun and encouraging team earning above award wage + penalty rates
• Career progression making use of our extensive learning and development programs. 
• Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include: 

• Effectively manage a high volume of both inbound/outbound calls. 
• Resolve, manage and escalate problems logged by our customers. 
• Accurately capture data and work to realistic KPI’s. 
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external. 

You will be required to: 

• 12 months experience working on a helpdesk/call centre – Preferred.
• Exceptional customer service focus. 
• Excellent communication skills, both written and verbal. 
• Strong attention to detail. 
• Attend 2 weeks on site paid training 

Send a cover letter and resume now via the Apply now button!  

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.  

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.  

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals