Applications Support Analyst - Dynamics 365 CE/Field Services

Discover a career where care goes both ways!

• Based in Macquarie Park, short walk from Metro Station   
• 7 Additional leave days per year + Salary Packaging + WFH options  
• Join our large internal Applications Team 

Exciting things are happening at Catholic Healthcare! We’ve grown to 5000+ employees and we’re celebrating our 30th year of providing care in 2024. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.      

Due to a large ERP project, we have a new opportunity for an experienced and diligent Applications Support Analyst who thrives in a fast-paced environment and is open to change! Bring your expertise in Microsoft Dynamics 365 Customer Experience (CE) and Field Services to support the project and BAU needs.  

Reporting to the functional Applications Team Leader, you will have the opportunity to combine technical expertise to administer and support systems, participate in small-scale projects, and contribute to strategic initiatives within the Applications Team and broader internal IT Team. Your exceptional communication skills, curious nature and big picture mindset will aid your success.  

Your days will include;   

• Providing technical support for CHLs organisational systems, including MS Dynamics 365 (CE/CRM, Field Services), HR (Dayforce), Rostering, Operational and Clinical systems
• Configuring and customising Microsoft Dynamics 365 modules (e.g., Sales, Customer Service, Marketing, Customer Insights, Field Service) using configurations, workflows, and basic customisation tools to meet evolving business needs 
• Providing technical support and expertise for issue resolution, including complex and escalated problems 
• Managing application security roles and permissions to ensure appropriate access and data integrity 
• Conducting user acceptance testing (UAT) and providing end-user support and training 
• Contributing to the design and implementation of application enhancements and upgrades 
• Collaborating with cross-functional teams, providing technical expertise to drive solutions and resolve issues 
• Maintaining awareness of emerging IT trends and their potential impact on our applications 
• Creating and maintaining knowledge articles, ensuring that application information and data remain current, accurate, and readily accessible to relevant stakeholders 

The ideal applicant will have the ability to identify and resolve issues, thinking creatively to develop effective solutions in addition to;  

• Degree qualified in a relevant Information Technology discipline 
• 3-5 years' demonstrated experience in supporting and maintaining organisational systems 
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. 
• Experience building solutions using MS D365 best practices and deploying D365 solutions to higher environments 
• Strong understanding of systems integration principles across business applications, including MS Dynamics 365 (CE, Field Services), MS Forms Pro, and MS Logic Apps - Essential 
• Demonstrated experience configuring and customising MS D365 environments and Microsoft Power Platform, including Power Apps and Power Automate. 
• Experience in building and maintaining databases for query and problem tracking 
• Working knowledge of ITIL framework 
• Experience in developing and interpreting technical documentation for training and end-user procedures. 
• Knowledge of Dynamics 365 reporting and analytics tools (e.g., Power BI) 
• Strong capability and technical knowledge of application systems such as Dynamics CRM, ServiceNow, and SharePoint 
• Broad knowledge of programming languages and techniques 
• Knowledge and understanding of security models as implemented in business applications. 
• Knowledge of the aged care, health, or related sector - desirable  
•  Willingness to obtain Police Check   

What we can offer you as an employee of Catholic Healthcare     

• Not-for-profit tax benefits - pay less tax     
• Fitness Passport - discounted gym benefits     
• Paid Parental leave      
• Paid Family leave, additional days off each year     
• Long Service leave after 5 years     
• A values-based organisation that welcomes applicants from all faiths and backgrounds     

If you’re looking for a role where you can make a positive impact in a rewarding organisation like ours, we’d love to hear from you.     

Apply online now!   

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream.  We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.  We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.